Gaming should always be a source of entertainment — never a source of stress or financial harm. At ab99, we take our duty of care to Pakistani players seriously. This page outlines every tool, resource, and safeguard we have put in place to help you stay in control of your gaming activity.
ab99 operates under an international gaming licence that requires us to meet strict responsible gaming standards. These are not just rules we follow — they reflect values we genuinely believe in.
Every new player registering on ab99 must verify their age before accessing real-money features. We use document-based KYC checks — including CNIC and passport verification — to confirm that every player is 21 years of age or older. There are no exceptions to this rule.
ab99 gives you full control over your deposit activity. You can set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a mandatory 72-hour cooling-off period before the change is applied.
Extended gaming sessions can make it easy to lose track of time. ab99 lets you set session duration limits and receive on-screen reminders when you have been playing for a set period. You can also view your full session history from your account dashboard at any time.
If you feel you need a short break from gaming, ab99 offers cool-off periods of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period your account remains open but you cannot place bets or make deposits. The cool-off activates instantly and cannot be reversed once set.
For players who feel their gaming has become a problem, ab99 offers self-exclusion for periods of 6 months, 1 year, 2 years, or 5 years. Self-exclusion closes your account to all gaming activity immediately. During this period, ab99 will also suppress all marketing communications to you.
ab99's reality check feature sends you regular on-screen notifications showing how long you have been playing and your net profit or loss for the session. This helps maintain perspective and encourages informed decisions about whether to continue or stop your gaming session.
Setting up your responsible gaming preferences on ab99 takes just a few minutes. Here is a step-by-step guide to activating each tool.
Visit ab99.click and log in using your registered mobile number or email address and your password. If you have forgotten your credentials, use the account recovery option on the login page.
Click your profile icon in the top right corner of the platform. Select "Account Settings" from the dropdown menu that appears. This is your central hub for managing all account preferences.
Inside Account Settings, locate the "Responsible Gaming" tab. All available tools — deposit limits, session timers, cool-off periods, reality checks, and self-exclusion — are listed here in one place.
Choose the tool you want to activate. For deposit limits, enter your preferred daily, weekly, or monthly amount in PKR. For session limits, set the duration in hours. All limits take effect immediately upon saving.
If you wish to self-exclude, select your preferred exclusion period (6 months to 5 years), confirm your decision, and your account will be suspended immediately. You will receive a confirmation email at your registered address.
If you prefer not to navigate the settings yourself, our live chat support team is available 24/7 and can activate any responsible gaming measure on your account instantly. Just ask — no judgment, no questions beyond what is necessary.
Problem gambling can affect anyone regardless of background, income level, or gaming experience. The earlier it is recognised, the easier it is to address. ab99 monitors player behaviour patterns to identify signs of potential harm, but self-awareness is equally important.
The following indicators are commonly associated with problematic gaming behaviour. If several of these apply to you or someone you know, we strongly encourage reaching out to our support team or using one of our self-management tools immediately.
The vast majority of ab99 players enjoy our platform as a recreational activity without any negative consequences. Here are the habits that responsible players practise consistently — keeping gaming fun, sustainable, and within healthy boundaries.
Decide on a fixed amount you are comfortable losing before you start any session. Use ab99's deposit limit feature to enforce this automatically. Think of it as the price of entertainment — like buying a cinema ticket or attending a PSL match.
Treat every session as entertainment, not income. The outcomes of casino games and sports betting are ultimately unpredictable. Winnings are a pleasant bonus, not a financial plan. Never rely on gaming to pay bills or meet regular expenses.
Step away from the screen regularly. Whether you are on a winning run or a losing streak, scheduled breaks help maintain clear decision-making. Use ab99's session reminder tools to prompt you automatically, rather than relying on willpower alone.
Self-exclusion is the most powerful tool available on ab99 for players who feel they need a complete break. It is free, immediate, and taken seriously by our entire team.
A shorter exclusion for players who need a firm pause. Ideal for those experiencing a difficult period but planning to return to recreational play in future.
Our most commonly selected exclusion period. Provides a meaningful break while leaving the option open for a reassessment after twelve months of recovery.
A longer-term commitment for players who want to step away entirely for an extended period and build other habits before reconsidering their relationship with gaming.
The maximum exclusion period. During a 5-year exclusion, all marketing is suppressed and re-registration is blocked. Any remaining balance will be returned to your verified payment method.
ab99 is absolutely committed to preventing access to the Platform by individuals under the age of 21. We recognise that in Pakistani households, devices are often shared among family members, which makes parental controls and open family conversations about online gaming particularly important.
If you share a device with younger family members — including children, younger siblings, or teenagers — we strongly recommend the following precautions to prevent accidental or deliberate access to ab99 by those under the age of 21.
ab99's responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to set a limit, ask a question, discuss your gaming behaviour, or request self-exclusion, you can reach us via live chat on the platform at any time. There is no waitlist and no judgment — just straightforward, confidential support. Our contact email is displayed as plain text in the footer below for your reference.
ab99 operates under an international gaming licence. Our licensing framework requires us to maintain documented responsible gaming policies, provide player protection tools, and report on their usage. This is not optional compliance — it is a condition of our licence to operate.
Our responsible gaming practices are reviewed regularly as part of our licensing audit process. If you have concerns about whether ab99 is meeting its responsible gaming obligations, you may raise them with our support team. Details of our formal complaints process are set out in our Terms & Conditions.
Pakistan's premier online gaming platform is built on trust, transparency, and a genuine commitment to player wellbeing. Cricket betting, live casino, and thousands of slots — all with the responsible gaming tools you need to stay in control.